Ruway were great in sorting a trip for us. We were not entirely sure what we wanted to do but gave some parameters and Diego came back with 5 different options that he thought would suit.
Terms & Conditions
We encourage all customers to carefully review our terms and conditions before booking a tour with us. If you have any questions or concerns, please don’t hesitate to for clarification.
By making a booking, you confirm that you have read, understood, and consent to be obligated by these terms and conditions. Clients who book by telephone or email will also be considered to have familiarized themselves with these terms and conditions.
If you are reserving on behalf of other individuals, you agree that you possess the necessary authorization to agree to these terms and that you accept them on behalf of all members of your group.
Booking Agreement
To secure a booking with Ruway, the client must deposit 25% of the entire price of the trip. This deposit is considered non-refundable and shall not be returned to the client under any circumstances.
Once the aforementioned deposit is received by Ruway from the client, the booking is considered accepted and final, creating a binding contract between Ruway and all persons named on the booking form.
Payment
All balances owed for our tours and services must be paid in full before the start of the tour. The latest time to make payment is at the tour briefing, which usually takes place upon arrival or the night before the start of the tour.
All prices listed on our website are in American dollars (USD). However, we accept payment in Peruvian soles (PEN), British pounds (GBP), or Euros (EUR) according to the exchange rate on the day of payment.
Please note that prices do not include IGV tax. If you are subject to this tax, you must calculate the extra cost and add it to the price of the tour.
We offer several payment methods for your convenience:
- Credit card – You can make a credit card payment through our online booking system or in person in Cusco or Lima (with prior coordination).
- PayPal – You can make a payment through our online booking system or pay directly to info@ruwaytravel.com.
- Cash payment – You can make a cash payment in Cusco or Lima (prior coordination necessary, except when done at tour briefing).
- Peruvian bank transfer – You can make a payment to our Peruvian bank account.
*For any other foreign currencies, please inquire at info@ruwaytravel.com to find out if we are able to receive a transfer.
When making a payment, please send us an email with the payment voucher as proof of payment, except when you make a payment through our online booking system. This email should include your name, the tour or service you are paying for, and the amount and currency of the payment. If you do not send us an email, we may not be able to verify your payment, which could cause a delay in confirming your booking.
Requested Information
To ensure a smooth and hassle-free tour experience, the client is responsible for providing accurate and complete passport information, pickup location, and any other necessary information to Ruway in a timely manner. Failure to do so may result in missed tours, delays, or even refused entries to tourist sites such as the Inca Trail or Machu Picchu.
Ruway cannot be held responsible for any consequences that arise due to the client’s failure to provide accurate information, including but not limited to missed tours, delays, and additional costs incurred to rectify the situation. Therefore, it is essential that the client provide all necessary information accurately and in a reasonable timeframe to avoid any disruptions to the tour itinerary.
By submitting a booking request, the client confirms that they have read and understood this policy, and agrees to provide all necessary information accurately and in a timely manner.
- Munayto want, to love
- Yachayto know, to understand
- Ruwayto do, to make, to give shape.
What Our Travelers Say
They’ve already lived the experience
It was a wonderful tour, Leidy! We have no complaints. Our guide, Rumi, was so knowledgeable and passionate, anyone who has him for future tours will be lucky! Thank you so much for the great experience.
Excellent tour to Machu Picchu from Cusco. I planned the trip rather last minute and hence it was worth it to do the booking with this company.
I had an amazing experience. Friendly, professional, knowledgeable, down-to-earth, and trustworthy. We had a huge trip planned with them which was led with a lot of patience and a lot of care.
Placeholder review. Replace this card with a real client review, three or four lines long, so the cards keep an even height.
Placeholder review. Replace this card with a real client review, three or four lines long, so the cards keep an even height.
Placeholder review. Replace this card with a real client review, three or four lines long, so the cards keep an even height.
Placeholder review. Replace this card with a real client review, three or four lines long, so the cards keep an even height.
Placeholder review. Replace this card with a real client review, three or four lines long, so the cards keep an even height.